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Free shipping and returns for all boots in the domestic U.S.

Free shipping & returns for all boots
Frequently Asked Questions - Thursday Boot Company

Frequently Asked Questions

Top Questions

What size men's boots should I order?

We recommend that you:

  1. Order the same size that you wear in other leather boots or leather dress shoes.
  2. Do not order the same size that you wear in sneakers. Athletic shoes tend to run 1/2 to 1 size larger than our boots.
  3. If you are between sizes, we recommend ordering the smaller size.
  4. Of our customers who order the wrong size, more than 81% order 1/2 a size too large.

Note: The Scout and Duke styles run looser. Customers find success by ordering a full size smaller than they would normally wear in athletic shoes for these styles.

Boots can be ordered here.

Still unsure? Send us an email. We'd love to help you find the right size!

What size women's boots should I order?

Thursday Boots fit true to size. We suggest ordering the same size that you wear in other leather boots or leather dress shoes. If you are between sizes, we recommend ordering the larger size.

Still unsure? Send us an email. We'd love to help you find the right size!

Where are you located? Do you have any stores?

We're proud to be based in New York City. If you're nearby or visiting, we'd love to have you come visit our showroom! Our address is 48 W 21st St., 6th Floor, New York, NY, and our hours are 11am-7pm Monday-Friday and 11am-6pm on Saturday. More info can be found here. We look forward to meeting you!

Where are your boots made?

All of our boots are handcrafted in either León (Mexico) or New York City (USA) by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adherence to the highest ethical standards. If you want to send us an email, we are happy to answer any question about our process and uncompromising commitment to quality!

Any care tips for my leather Thursday boots?

A little maintenance goes a long way! We recommend conditioning your boots with Venetian Imperial Leather Balm and polishing them every couple of weeks to keep the leather looking its best.

Any care tips for my suede Thursday boots?

Our suede and roughout boots can be cared for by gently wiping them down with a Horsehair Brush or a suede brush. Do not put leather conditioner on suede or roughout boots, as it is unnecessary and may stain the leather.

Are your boots waterproof / water resistant?

Our boots are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Our boots with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the boot (and makes the boots easily resoleable).

Note: Our suede and roughout boots use the same top-tier construction methods and feature some added preventative protection, but these leather types don't play as well with water so we recommend trying to keep them dry!

You can see the full features of our boots here.

How do I exchange or return my boots?

We want you to love your boots — pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

Click here to get started on a boots exchange or return.

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, send us an email and we'll help ensure you get your package!

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About Thursday

Why 'Thursday'?

Thursday is the one day of the week when you need to be ready for anything - work, drinks, a date - and we design our products with that versatility in mind. With a focus on comfort, durability and sophistication, we are confident that we offer the highest quality boots at the best value. Your life isn't one-dimensional - your footwear shouldn't be either.

For more info about us please check out our About Us page!

Where are you located? Do you have any stores?

We're proud to be based in New York City. If you're nearby or visiting, we'd love to have you come visit our showroom! Our address is 48 W 21st St., 6th Floor, New York, NY, and our hours are 11am-7pm Monday-Friday and 11am-6pm on Saturday. More info can be found here. We look forward to meeting you!

Where are your boots made?

All of our boots are handcrafted in either León (Mexico) or New York City (USA) by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adherence to the highest ethical standards. If you want to send us an email, we are happy to answer any question about our process and uncompromising commitment to quality!

Who should I contact if I have a really great collaboration idea?

We love doing cool things with new people. If you have a great idea, send us an email and we'll be sure to get in touch if it's something we can work on together.

Do you offer any discounts?

We built our reputation on honest pricing, which is why we don't have any sales or discounts. We take pride in selling our products to our friends at a great value year round. With that being said, we sometimes have lightly used pairs or factory seconds on hand that we can offer at a discount. If interested, send us an email with the boot model and size you're interested in. We will do our best to accomodate your request!

Do you sell gift cards?

Yep! You can pick up an electronic gift card here!

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Sizing & Product

What size men's boots should I order?

We recommend that you:

  1. Order the same size that you wear in other leather boots or leather dress shoes.
  2. Do not order the same size that you wear in sneakers. Athletic shoes tend to run 1/2 to 1 size larger than our boots.
  3. If you are between sizes, we recommend ordering the smaller size.
  4. Of our customers who order the wrong size, more than 81% order 1/2 a size too large.

Note: The Scout and Duke styles run looser. Customers find success by ordering a full size smaller than they would normally wear in athletic shoes for these styles.

Boots can be ordered here.

Still unsure? Send us an email. We'd love to help you find the right size!

What size women's boots should I order?

Thursday Boots fit true to size. We suggest ordering the same size that you wear in other leather boots or leather dress shoes. If you are between sizes, we recommend ordering the larger size.

Still unsure? Send us an email. We'd love to help you find the right size!

What width are your men's boots? Are your men's boots available in wider/narrower widths?

Not yet. All of our styles are currently available in a traditional 'D' width, which fits about 80% of the US population. If you are slightly wider (an 'E' width), many customers have had success ordering a half size up to accommodate their feet. If you are slightly narrower (a 'C' width), many customers have had success ordering a half size down from their normal dress shoe size.

If you are an 'EE' width or wider, or a ‘B’ width or narrower, we'd love to hear from you! We are exploring wider options for the future, so please send us an email so we can keep you in the loop.

What width are your women's boots? Are your women's boots available in wider/narrower widths?

Not yet. All of our styles are currently available in a traditional 'B' width, which fits about 80% of the US population. If you are slightly wider ( 'D' width), we suggest trying a half size up to accommodate. If you are slightly narrower (a 'A' width), we suggest trying a half size down to accommodate.

If you are an 'EE' width or wider, or an ‘AA’ width or narrower, we'd love to hear from you! We are exploring wider options for the future, so please send us an email so we can keep you in the loop.

The boots I want are sold out. What should I do and how often do you restock?

Send us an email with the boot style and size that you're interested and we'll do our best to help. While our boots can sell out fast, we are regularly restocking most core styles on a rolling basis and can usually find the exact pair or a close substitute for you.

You can also click 'Join Waitlist' on the product page and we can automatically notify you when your pair is back in stock!

What makes Thursday boots so comfortable?

We build our boots with comfort in mind. In our core line of boots we use a glove leather lining for a soft touch, a cork bed midsole that conforms to your foot over time, and an EVA foam comfort strip (used in athletic shoes) to provide shock absorption. An anti-fatigue steel shank embedded between the insole and outsole provides arch support and additional stability. The end result is a comfortable footbed and a very smooth ride.

What type of leather do you use?

All of our leather starts with hides from the USA. These premium selection hides are then tanned in North America at some of the most renowned tanneries in the world. Our two largest partners include the gold certified Le Farc tannery in Mexico and the world famous Horween tannery in Chicago. Le Farc was a finalist in the Americas region for the Tannery of the Year award in 2013 and is gold-certified for environmental sustainability by the Leather Working Group. Horween has been in operation since 1905 and is one of the best known tanneries in America. Aside from making the revered Chromexcel leather that we use for Thursday Boots, they are also the official leather provider to the NFL.

What construction method do you use?

All of our men’s boots are made using some variation of Goodyear welt, veldtschoen, or stitchdown construction. Though more expensive than other methods, our welt construction creates an additional water-resistant seal at the sole and all of our boots are easily re-soleable. This increased functionality and durability makes Thursday boots a great value for everyday use and in all kinds of weather.

What should I wear my Thursdays with?

We started Thursday to bring quality and versatility back to footwear. We put an enormous amount of effort into making boots sophisticated enough for special occasions but still dependable enough for everyday wear. For some style ideas from other customers, visit us on our Facebook and Instagram page.

Are your boots waterproof / water resistant?

Our boots are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Our boots with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the boot (and makes the boots easily resoleable).

Note: Our suede and roughout boots use the same top-tier construction methods and feature some added preventative protection, but these leather types don't play as well with water so we recommend trying to keep them dry!

You can see the full features of our boots here.

What is WeatherSafe™ Suede?

Soft and supple with surprising strength and longevity, it’s suede with an upgrade. Starting with natural suede from Tier 1 USA Cattle, the WeatherSafe™ Collection features a blended solution of waterproof and hydrophobic compounds introduced to the leather at the start of the tanning process. This slower and more methodical approach allows the proprietary blend, rich in oils and waxes, to penetrate within the leather. When introduced to water, a clathrate-like structure is created between the molecules of liquid water to reduce the surface area tension between the liquid and leather. In simpler terms, our WeatherSafe™ solution helps prevent water penetrating into the leather. While the effects are long-lasting, this is still natural suede we are talking about. We don’t want people to think there will not be some water absorption after standing in a puddle, trudging through snow, or the passing of time. The top-layers of the solution will be broken down after repetitive wear and exposure to liquids, especially alcohol. One of the features we are most proud of is the maintenance of every characteristic of premium suede. We always hated being afraid to wear suede to a crowded venue or whenever we saw a rain cloud. We've been enjoying our WeatherSafe™ suede for a while now, and are excited to give people a chance to lace-up their suede boots with a little more confidence.

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Shipping & Order Details

How much does shipping cost? How long will it take to get my order?

Standard shipping is free anywhere within the Continental US and packages typically arrive within 2-6 business days from our East Coast warehouse (excluding pre-orders). International shipping is calculated at checkout and varies by country. International shipments typically take at least ten business days to arrive. Please note that orders do not ship on Saturdays, Sundays or major holidays.

Need your boots sooner? Don't worry, we offer expedited shipping options at checkout.

If you have any special circumstances, feel free to send us an email anytime.

Do you offer expedited shipping?

Yes! If you need your boots in a hurry you can upgrade to 2-day shipping at checkout for an additional fee. Currently, this option is only available to our domestic customers. If you need your boots even quicker, please contact us and we will see what we can do.

Note: Orders placed after 2pm EST will process the next business day. Orders do not ship on Saturday, Sunday or U.S. Holidays.

Do you ship internationally?

We do! Although it's logistically more complex, we want to get boots to every member of Team Thursday no matter where you live. Shipping rates will be calculated upon checkout. Your local government may also charge VAT and/or customs duties. Our customer service team is happy to help with any questions you have and we are working to make international purchases easier for everyone. If we don't currently ship to your country, just send us a message at send us an email and we'll do our best to get you a pair.

How can I track my order?

Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you.

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, send us an email and we'll help ensure you get your package!

I am missing something from my order. What should I do?

Many of our acccessories ship separately, so it's perfectly normal for items to arrive at different times. If it's been a few days and you're concerned about the rest of your order, just send us an email and we'd be happy to check the status for you!

I haven't received my order/shipping confirmation email. What should I do?

If you haven't received an email confirmation yet, there are a few things you can do:

  • Try checking your spam folder. Some email providers might mark our emails as spam.
  • If you're using Gmail, check your Promotions inbox by clicking on the Promotions tab at the top of the page (see image here).
  • If neither of those things work, send us an email. We'll help update you on your order status.

To ensure delivery to your inbox, please add founders@thursdayboots.com to your address book and safe-sender list.

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Exchanges & Returns

How do I exchange or return my boots?

We want you to love your boots — pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

Click here to get started on a boots exchange or return.

How do international returns work?

At the moment, we cannot offer free international exchanges or returns. International customers are responsible for the shipping fees and may be charged additional VAT and/or duties. We are actively working to make the international shopping experience easier for everyone.

We’re grateful for our customers all over the world! However, at the moment we cannot offer free international exchanges or returns. International customers are responsible for the shipping fees and may be charged additional VAT and/or duties.

To get started on an international return, send us an email.

Please note our return policy below:

  1. Your items must be unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request must be submitted within 14 days of receiving your original order.

Please view our full return policy here.

How do I exchange or return an accessory?

We can only offer free exchange or return shipping on orders over $100 within the Continental U.S. Please view our full return policy here.

To get started on an accessory return, please send us an email.

Where is my return?

If it's been longer than 14 business days since our warehouse received your return, absolutely drop us a line so that we can make sure to expedite the process. You can contact us here.

When should I expect my refund?

Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us here.

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Boot Care

Any care tips for my Thursday boots?

A little maintenance goes a long way! Check out our boot care guide for some tips on how to keep your boots in the best possible shape.

Are your men's boots resoleable?

Yes. All of our men's boots are constructed with durability and easy resoling in mind.

Are your women's boots resoleable?

Our women's boots are constructed for durability with comfort in mind, but are not easily resoleable.

Which products do you recommend to clean my boots?

For tips on how to take care of your boots, including which products we'd recommend, check out our boot care guide.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots before applying more broadly. The inside of the heel is a pretty safe place to start.

Should I waterproof my boots before wearing them?

The natural oils and waxes found in many of our leathers do a great job of fending off the snow and rain. Our WeatherSafe suede was even developed specifically with bad weather in mind. That said if you'd like to treat the boots further, we recommend testing waterproofing products in small amounts before applying to the whole boot. Our favorite water and stain protector is the Protex Water & Stain Protector.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken slightly. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots before applying more broadly. The inside of the heel is a pretty safe place to start.

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Still stumped?

No problem! We're here to help. Contact us for assistance.

Contact Us