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Free domestic U.S. shipping & returns for all boots
Frequently Asked Questions - Thursday Boot Company

FAQ

Still stumped? Email us at founders@thursdayboots.com

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Top Questions

What size men's boots should I order?

We recommend that you:

  1. Order the same size that you wear in other leather boots or leather dress shoes.
  2. Do not order the same size that you wear in sneakers. Athletic shoes tend to run 1/2 to 1 size larger than our boots.
  3. If you are between sizes, we recommend ordering the smaller size.
  4. Of our customers who order the wrong size, more than 81% order 1/2 a size too large.

Boots can be ordered here.

Still unsure? Email us at founders@thursdayboots.com. We'd love to help you find the right size!

What size women's boots should I order?

Thursday Boots fit true to size. We suggest ordering the same size that you wear in other leather boots or leather dress shoes. If you are between sizes, we recommend ordering the larger size.

Still unsure? Email us at founders@thursdayboots.com. We'd love to help you find the right size!

Where are you located? Do you have any stores?

Thursday Boot Company is proud to be based in New York City. Though we don't have any permanent physical stores - yet! - we do offer free shipping and returns anywhere in the Continental US to make it easy to try on boots in the comfort of your own home. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @thursdayboots.

Where are your boots made?

All of our boots are handcrafted in either Leon (Mexico) or New York City (USA), by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adherence to the highest ethical standards. If you want to email us at founders@thursdayboots.com, we are happy to answer any question about our process and uncompromising commitment to quality!

Any care tips for my Thursday boots?

A little maintenance goes a long way! We recommend conditioning your boots with Venetian Imperial Cream and polishing them every couple of weeks.

Note: Our suede and roughout boots can be cared for by gently wiping them down with a Horsehair Brush or a suede brush. Do not put leather conditioner on suede or roughout boots!

Are your boots waterproof / water resistant?

Our boots are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Our boots with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the boot (and makes the boots easily resoleable).

Note: Our suede and roughout boots use the same top-tier construction methods and feature some added preventative protection, but these leather types don't play as well with water so we recommend trying to keep them dry!

You can see the full features of our boots HERE

How do I exchange or return my boots?

We want you to love your boots — pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

To get started on a boots return, email us at returns@thursdayboots.com with the email titled "Return: Order #XXXX" along with details.

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at founders@thursdayboots.com and we'll help ensure you get your package!

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About Thursday

Why 'Thursday'?

Thursday is the one day of the week when you need to be ready for anything - work, drinks, a date - and we design our products with that versatility in mind. With a focus on comfort, durability and sophistication, we are confident that we offer the highest quality boots at the best value. Your life isn't one-dimensional - your footwear shouldn't be either.

For more info about us please check out our About Us page!

Where are you located? Do you have any stores?

Thursday Boot Company is proud to be based in New York City. Though we don't have any permanent physical stores - yet! - we do offer free shipping and returns anywhere in the Continental US to make it easy to try on boots in the comfort of your own home. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @thursdayboots.

Where are your boots made?

All of our boots are handcrafted in either Leon (Mexico) or New York City (USA), by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adherence to the highest ethical standards. If you want to email us at founders@thursdayboots.com, we are happy to answer any question about our process and uncompromising commitment to quality!

Who should I contact if I have a really great collaboration idea?

We love doing cool things with new people. If you have a great idea, just shoot an email with your idea to founders@thursdayboots.com and we'll be sure to get in touch if it's something we can work on together.

Do you offer any discounts?

We built our reputation on honest pricing, which is why we don't have any sales or discounts. We take pride in selling our products to our friends at a great value year round. With that being said, we sometimes have lightly used pairs on hand that we can offer at a discount. If interested, email us at founders@thursdayboots.com with the boot model and size you're interested in. We will do our best to accomodate your request!

Do you sell gift cards?

Yep! You can pick up an electronic gift card here!

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Sizing & Product

What size men's boots should I order?

We recommend that you:

  1. Order the same size that you wear in other leather boots or leather dress shoes.
  2. Do not order the same size that you wear in sneakers. Athletic shoes tend to run 1/2 to 1 size larger than our boots.
  3. If you are between sizes, we recommend ordering the smaller size.
  4. Of our customers who order the wrong size, more than 81% order 1/2 a size too large.

Boots can be ordered here.

Still unsure? Email us at founders@thursdayboots.com. We'd love to help you find the right size!

What size women's boots should I order?

Thursday Boots fit true to size. We suggest ordering the same size that you wear in other leather boots or leather dress shoes. If you are between sizes, we recommend ordering the larger size.

Still unsure? Email us at founders@thursdayboots.com. We'd love to help you find the right size!

The boots I want are sold out. What should I do and how often do you restock?

Drop us a line at founders@thursdayboots.com with the boot style and size that you're interested and we'll do our best to help. While our boots can sell out fast, we are regularly restocking most core styles on a rolling basis and can usually find the exact pair or a close substitute for you.

You can also click 'Join Waitlist' on the product page and we can automatically notify you when your pair is back in stock!

What makes Thursday boots so comfortable?

We build our boots with comfort in mind. In our core line of boots we use a glove leather lining for a soft touch, a cork bed midsole that conforms to your foot over time, and an EVA foam comfort strip (used in athletic shoes) to provide shock absorption. An anti-fatigue steel shank embedded between the insole and outsole provides arch support and additional stability. The end result is a comfortable footbed and a very smooth ride.

What type of leather do you use?

All of our leather starts with hides from the USA. These premium selection hides are then tanned in North America at some of the most renowned tanneries in the world. Our two largest partners include the gold certified Le Farc tannery in Mexico and the world famous Horween tannery in Chicago. Le Farc was a finalist in the Americas region for the Tannery of the Year award in 2013 and is gold-certified for environmental sustainability by the Leather Working Group. Horween has been in operation since 1905 and is one of the best known tanneries in America. Aside from making the revered Chromexcel leather that we use for Thursday Boots, they are also the official leather provider to the NFL.

What construction method do you use?

All of our men’s boots are made using some variation of Goodyear welt, veldtschoen, or stitchdown construction. Though more expensive than other methods, our welt construction creates an additional water-resistant seal at the sole and all of our boots are easily re-soleable. This increased functionality and durability makes Thursday boots a great value for everyday use and in all kinds of weather.

Are Thursday Boots available in wider/narrower widths for men?

Not yet. All of our styles are currently available in a traditional 'D' width, which fits about 80% of the US population. If you are slightly wider (an 'E' width), many customers have had success ordering a half size up to accommodate their feet. If you are slightly narrower (a 'C' width), many customers have had success ordering a half size down from their normal dress shoe size.

If you are an 'EE' width or wider, or a ‘B’ width or narrower, we'd love to hear from you! We are exploring wider options for the future, so please shoot us an email at founders@thursdayboots.com so we can keep you in the loop.

Are Thursday Boots available in wider/narrower widths for women?

Not yet. All of our styles are currently available in a traditional 'B' width, which fits about 80% of the US population. If you are slightly wider ( 'D' width), we suggest trying a half size up to accommodate. If you are slightly narrower (a 'A' width), we suggest trying a half size down to accommodate.

If you are an 'EE' width or wider, or an ‘AA’ width or narrower, we'd love to hear from you! We are exploring wider options for the future, so please shoot us an email at founders@thursdayboots.com so we can keep you in the loop.

What should I wear my Thursdays with?

We started Thursday to bring quality and versatility back to footwear. We put an enormous amount of effort into making boots sophisticated enough for special occasions but still dependable enough for everyday wear. For some style ideas from other customers, visit us on our Facebook and Instagram page.

Are your boots waterproof / water resistant?

Our boots are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Our boots with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the boot (and makes the boots easily resoleable).

Note: Our suede and roughout boots use the same top-tier construction methods and feature some added preventative protection, but these leather types don't play as well with water so we recommend trying to keep them dry!

You can see the full features of our boots here.

What is WeatherSafe™ Suede?

Soft and supple with surprising strength and longevity, it’s suede with an upgrade. Starting with natural suede from Tier 1 USA Cattle, the WeatherSafe™ Collection features a blended solution of waterproof and hydrophobic compounds introduced to the leather at the start of the tanning process. This slower and more methodical approach allows the proprietary blend, rich in oils and waxes, to penetrate within the leather. When introduced to water, a clathrate-like structure is created between the molecules of liquid water to reduce the surface area tension between the liquid and leather. In simpler terms, our WeatherSafe™ solution helps prevent water penetrating into the leather. While the effects are long-lasting, this is still natural suede we are talking about. We don’t want people to think there will not be some water absorption after standing in a puddle, trudging through snow, or the passing of time. The top-layers of the solution will be broken down after repetitive wear and exposure to liquids, especially alcohol. One of the features we are most proud of is the maintenance of every characteristic of premium suede. We always hated being afraid to wear suede to a crowded venue or whenever we saw a rain cloud. We've been enjoying our WeatherSafe™ suede for a while now, and are excited to give people a chance to lace-up their suede boots with a little more confidence.

Any care tips for my Thursday boots?

A little maintenance goes a long way! We recommend conditioning your boots with Venetian Imperial Cream and polishing them every couple of weeks.

Note: Our suede and roughout boots can be cared for by gently wiping them down with a Horsehair Brush or a suede brush. Do not put leather conditioner on suede or roughout boots!

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Shipping

How much does shipping cost? How long will it take to get my order?

Standard shipping is free anywhere within the Continental US and packages typically arrive within 2-6 business days from our East Coast warehouse (excluding pre-orders). International shipping is calculated at checkout and varies by country. International shipments typically take at least ten business days to arrive. Please note that orders do not ship on Saturdays, Sundays or major holidays.

Need your boots sooner? Don't worry, we offer expedited shipping options at checkout.

If you have any special circumstances, feel free to email us anytime at founders@thursdayboots.com.

Do you ship internationally?

We do! Although it's logistically more complex, we want to get boots to every member of Team Thursday no matter where you live. Shipping rates will be calculated upon checkout. Your local government may also charge VAT and/or customs duties. Our customer service team is happy to help with any questions you have and we are working to make international purchases easier for everyone. If we don't currently ship to your country, just send us a message at founders@thursdayboots.com and we'll do our best to get you a pair.

How can I track my order?

Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, email us at founders@thursdayboots.com and we will gladly assist you.

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at founders@thursdayboots.com and we'll help ensure you get your package!

I am missing something from my order, what should I do?

Many of our acccessories ship separately, so it's perfectly normal for items to arrive at different times. If it's been a few days and you're concerned about the rest of your order, just email us at founders@thursdayboots.com and we'd be happy to check the status for you!

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Exchanges & Returns

How do I exchange or return my boots?

We want you to love your boots — pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

To get started on a boots return, email us at returns@thursdayboots.com with the email titled "Return: Order #XXXX" along with details.

How do international returns work?

At the moment, we cannot offer free international exchanges or returns. International customers are responsible for the shipping fees and may be charged additional VAT and/or duties. We are actively working to make the international shopping experience easier for everyone.

We’re grateful for our customers all over the world! However, at the moment we cannot offer free international exchanges or returns. International customers are responsible for the shipping fees and may be charged additional VAT and/or duties.

To get started on an international return, email us at returns@thursdayboots.com with the email titled "International Return: Order #XXXX" along with details.

Please note our return policy below:

  1. Your items must be unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request must be submitted within 14 days of receiving your original order.

Please view our full return policy here.

How do I exchange or return an accessory?

We can only offer free exchange or return shipping on orders over $100 within the Continental U.S. Please view our full return policy here.

To get started on an accessory return, please email us at returns@thursdayboots.com with the email titled "Accessory Return: Order #XXXX" along with details.

Where is my return?

If it's been longer than 14 business days since our warehouse received your return, absolutely drop us a line so that we can make sure to expedite the process. You can contact us at returns@thursdayboots.com.

When should I expect my refund?

Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us at returns@thursdayboots.com.

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Still stumped? Email us at founders@thursdayboots.com