Shipping & Order Details How much does domestic (U.S.) shipping cost? How long will it take to get my order?
Do you ship to Armed Forces (APO/FPO/DPO) addresses?
Standard shipping is free anywhere within the contiguous United States, and packages typically arrive within 3-5 business days from our East Coast warehouse (excluding pre-orders). Please note that orders do not ship on Saturdays, Sundays or major holidays. Currently, we cannot ship to PO boxes.
Expedited shipping is available if you need your order in a hurry. You can upgrade to 2-day shipping at checkout for an additional fee. Currently, this option is only available to customers in the contiguous United States. (Note: Expedited orders placed after 2pm ET will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)
If you need your order even faster or have any special circumstances, please send us an email and we'll see what we can do.
Do you ship internationally (i.e. outside of the U.S.)? How does it work?
Yes! Orders sent to these addresses will be sent via USPS Priority shipping. While it is more expensive to ship to these addresses than to a residential address, we are proud to support our friends in the Armed Forces and are happy to cover the cost of shipping for these orders. We would only kindly request the customer cover the cost of return shipping if a return or exchange is needed.
The product I want is sold out. What should I do and how often do you restock?
Yes, we ship internationally! Although it’s more expensive and logistically complex, we work hard to ensure our products are available in as many locations as possible and are constantly evaluating ways we can improve the experience for customers around the world.
Cost for international orders, including shipping rates and duties & taxes (where applicable), vary by country and are calculated in the checkout process. Most international orders are shipping delivered duty paid (DDP) through the “DHL Parcel International Direct” shipping method. If your order ships using this method, all duty and tax charges are included in your final price, so you don’t have to worry about extra charges once it arrives at your door!
Orders placed via the "DHL Parcel International Standard" shipping method will be shipped delivered duty unpaid (DDU), and all duty and tax charges will be paid for upon arrival at your local country. Orders denied by the customer will be shipped back to the seller and will incur a $15 re-stocking fee.
Typically, international shipments take approximately 10 business days to arrive. We don’t currently offer expedited shipping for international orders.
While we ship to many locations around the world, we don’t quite ship everywhere (yet!). If we don't currently ship to your country, send us an email and we'll do our best to get you a pair.
As we mentioned, we’re very grateful for our Team Thursday members everywhere around the world and are working hard to make international purchases easier for everyone. Our customer service team is happy to help with any questions or concerns you have, so please don’t hesitate to send us an email if we can help in any way or if you have feedback to share!
I haven't received my order/shipping confirmation email. What should I do?
While our products can sell out fast, we regularly restock our products on a rolling basis. Though we aren't able to provide exact restock dates for individual styles, the best way to be notified of a restock is to join our waitlist for the size and style you want. This way, you will receive an email as soon as we receive them in stock! To do this, click the “Join Waitlist” button on the product page, sign up with your email, and we will automatically notify you when your pair is back in stock.
How do I track my order?
If you haven't received an email confirmation yet, there are a few things you can do:
- Check your spam folder. Some email providers might mark our emails as spam.
If you're using Gmail, check your Promotions inbox by clicking the “Promotions” tab at the top of the page (see image here).
If neither of those things work, send us an email. We'll help update you on your order status. To ensure delivery to your inbox, please add email@example.com to your address book and safe-sender list.
My tracking number isn't working. What should I do?
Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!
I am missing something from my order. What should I do?
New tracking numbers can take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, send us an email and we'll help get you a status update!
How do I change my address once an order has been placed?
Accessories may ship separately, so it's perfectly normal for items to arrive at different times. If it's been a few days and you're concerned about the rest of your order, just send us an email and we'll be happy to check the status for you!
Can I pay for my order with AfterPay? How does it work?
Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address. Depending on the amount of time after the order has been placed, address changes may be subject to a change order fee of $16.40.
Need to change your shipping address? Send us an email.
Yes! AfterPay allows customers to pay for their order in 4 equal installments, which are automatically charged every 2 weeks. They don’t charge interest, and your order will ship immediately!
We currently accept AfterPay for orders of $125 - $1000 shipping within the United States. To use it, just select “AfterPay” at the Payment step in the checkout process. All you need is a debit or credit card, and you’ll receive an instant approval decision.
The fine print: Your payment schedule will be emailed to you when you complete your purchase. If you fail to make a payment, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid. AfterPay cannot be used to purchase gift cards or Thursday Seconds, or for orders shipping outside of the US. You can view the full Purchase Payment Agreement here.