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Frequently Asked Questions - Thursday Boot Company

Frequently Asked Questions

Top Questions

What size men's boots/shoes should I order?

While fit may vary by style, we typically recommend ordering ½ size smaller than you normally wear in sneakers, or the same size you wear in other leather boots or dress shoes. If you are between sizes, order the smaller size. (We recommend sizing down because leather naturally stretches to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)

Still unsure? Send us an email. We'd love to help you find the right size!

What size women's boots should I order?

While fit may vary by style, we typically recommend ordering either the same size or ½ size larger than you normally wear. If you are between sizes, order the larger size.

Still unsure? Send us an email. We'd love to help you find the right size!

Why 'Thursday'?

Thursday is the one day of the week when you need to be ready for anything — work, drinks, a date — and we design our products with that versatility in mind. With a focus on comfort, durability and sophistication, we are confident that we offer the highest quality products at the best value. Your life isn't one-dimensional. Your footwear shouldn't be either.

For more info about us, please check out our About Us page!

Where are you located? Do you have any stores?

We're proud to be based in New York City. If you're nearby or visiting, we'd love to have you come visit our showroom! More info can be found here. We look forward to meeting you!

Where are your products made?

All of our products are handcrafted in either the United States (Arkansas and New York) or in Mexico (León) by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adherence to the highest ethical standards.

If you want to send us an email, we are happy to answer any question about our process and uncompromising commitment to quality!

How do I care for my Thursdays?

A little maintenance goes a long way! Check out our boot care guide for some tips on how to keep your Thursdays in the best possible shape.

Is your footwear waterproof/water resistant?

Our boots and shoes are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Products with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the shoe (and makes them easily resoleable).

Note: Our suede and roughout products use the same top-tier construction methods and feature some added preventative protection; however, these leather types don't play as well with water, so we recommend trying to keep them dry.

How do I exchange or return my boots/shoes?

We want you to love your Thursdays. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous United States so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

Click here to get started on an exchange or return. And remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns.

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About Thursday

Why 'Thursday'?

Thursday is the one day of the week when you need to be ready for anything — work, drinks, a date — and we design our products with that versatility in mind. With a focus on comfort, durability and sophistication, we are confident that we offer the highest quality products at the best value. Your life isn't one-dimensional. Your footwear shouldn't be either.

For more info about us, please check out our About Us page!

Where are you located? Do you have any stores?

We're proud to be based in New York City. If you're nearby or visiting, we'd love to have you come visit our showroom! More info can be found here. We look forward to meeting you!

Where are your products made?

All of our products are handcrafted in either the United States (Arkansas and New York) or in Mexico (León) by skilled artisans at world-class manufacturing facilities. We can proudly say that our suppliers and manufacturing partners in both countries offer the best quality craftsmanship and adhere to the highest ethical standards.

We're proud to support American manufacturers. Our Made in USA collection features products that were made exclusively in the United States, from start to finish. Shop the collection here!

We are proud of how we manufacture and are fully transparent about the process. If you want to send us an email, we would be happy to answer any question about our process and uncompromising commitment to quality!

Who should I contact if I have a really great collaboration idea?

We love working on exciting things with new people. If you have a great idea, send us an email and we'll get in touch if it's something we can work on together.

Do you offer any discounts or sales?

We built our reputation on honest pricing, which is why we don't have any sales or discounts. We take pride in selling our products to our friends at a great value year round. That said, we sometimes have lightly used pairs or factory seconds on hand that we can offer at a discount. If interested, send us an email with the style and size you're interested in. We will do our best to accommodate your request!

Do you sell gift cards?

Yep! You can pick up an electronic gift card here.

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Sizing & Fit

What size men's boots/shoes should I order?

While fit may vary by style, we typically recommend ordering ½ size smaller than you normally wear in sneakers, or the same size you wear in other leather boots or dress shoes. If you are between sizes, order the smaller size. (We recommend sizing down because leather naturally stretches to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)

Still unsure? Send us an email. We'd love to help you find the right size!

What size women's boots should I order?

While fit may vary by style, we typically recommend ordering either the same size or ½ size larger than you normally wear. If you are between sizes, order the larger size.

Still unsure? Send us an email. We'd love to help you find the right size!

What width are your men's boots/shoes? Do you offer wider/narrower widths?

Unless otherwise noted, all men’s footwear is listed in our custom ‘Standard’ width. The Standard width most closely conforms to a traditional D width, which fits about 80% of the United States population. It’s also slightly wider in a few areas to make the fit more comfortable. We also recommend the Standard width for customers who commonly purchase E widths.

In select models, we also offer a ‘Wide’ width option, which is best for customers who wear EE or EEE widths. (See a full list of styles available in Wide here.)

Many customers who wear EE widths have had success ordering ½ size larger than their normal size in our Standard width. Similarly, many customers who purchase C widths have had success ordering ½ size smaller in our Standard width.

If you wear a size or width that is not currently available, let us know by filling out this form. We’re always evaluating what sizes to add, and this really helps us decide what to do next!

Any additional questions? Send us an email.

What width are your women's boots? Do you offer wider/narrower widths?

All of our styles are currently available in a traditional B width, which fits about 80% of the United States population. If you are slightly wider (C width), we suggest trying a ½ size up. If you are slightly narrower (A width), we suggest trying a ½ size down. We don't currently offer wider or narrower widths for women's boots.

If you wear a size or width that is not currently available, let us know by filling out this form. We’re always evaluating what sizes to add, and this really helps us decide what to do next!

Any additional questions? Send us an email.

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Product & Quality

Why do Thursdays cost so much less than other brands?

Our footwear is handcrafted alongside similar products from other brands that charge you in $300-600 per pair. Through responsive production, a lean business model, and long-term thinking, we’re able to make zero compromises in terms of quality materials, manufacturing, or business ethics and provide you a best-in-class product at a good price. We believe that offering you a great value is the foundation to long-term business success and is the right thing to do.

What makes Thursdays so comfortable?

We build our footwear with comfort in mind. In our core line, we use a glove leather lining for a soft touch, a cork bed midsole that conforms to your foot over time, and an EVA foam comfort strip (used in athletic shoes) to provide shock absorption. An anti-fatigue steel shank embedded between the insole and outsole provides arch support and additional stability. The end result is a comfortable footbed and a very smooth ride.

What type of leather do you use?

All of our leather starts with hides from the USA. These premium selection hides are then tanned in North America at some of the most renowned tanneries in the world. Our two largest partners include the gold certified Le Farc tannery in Mexico and the world famous Horween tannery in Chicago. Le Farc was a finalist in the Americas region for the Tannery of the Year award in 2013 and is gold-certified for environmental sustainability by the Leather Working Group. Horween has been in operation since 1905 and is one of the best known tanneries in America. Aside from making the revered Chromexcel leather that we use, they are also the official leather provider to the NFL.

What should I wear my Thursdays with?

We started Thursday to bring quality and versatility back to footwear. We put an enormous amount of effort into making footwear sophisticated enough for special occasions but still dependable enough for everyday wear. For some style ideas from other customers, visit us on Facebook and Instagram, and be sure to check out our blog!

Is your footwear waterproof/water resistant?

Our boots and shoes are water resistant and will keep your feet dry on typical rainy days, but we wouldn't recommend standing around in puddles in them. Products with welt construction feature a leather welt between the upper leather and the sole. This helps create a barrier against water entering the shoe (and makes them easily resoleable).

Note: Our suede and roughout products use the same top-tier construction methods and feature some added preventative protection; however, these leather types don't play as well with water, so we recommend trying to keep them dry.

What is Goodyear welt construction?

Goodyear welting is the gold standard method for footwear construction, and used in only the top 1% of men’s shoes. It creates a virtually waterproof seal at the insole and makes your shoes completely resoleable. In a Goodyear welt, the thread is sewn through the welt, the upper, and the insole rib. Through a separate stitch, the welt is attached to the outsole. For both of these stitching points, a lockstitch is used. While it is time intensive and requires specific machinery, it prevents the stitch from unraveling if it breaks down at any particular point in the shoe. This means that with proper care, the Thursdays you buy today will last you for years to come.

While most of our footwear features Goodyear welt construction, we also use Veldtschoen, stitchdown (The Scout) and Storm welt (The Explorer) constructions. These construction methods are also resoleable and highly water-resistant.

What is WeatherSafe™ Suede?

Soft and supple with surprising strength and longevity, it’s suede with an upgrade. Starting with natural suede from Tier 1 USA Cattle, the WeatherSafe™ collection features a blended solution of waterproof and hydrophobic compounds introduced to the leather at the start of the tanning process. This slower and more methodical approach allows the proprietary blend, rich in oils and waxes, to penetrate deep within the leather.

When introduced to water, a clathrate-like structure is created between the molecules of liquid water to reduce the surface area tension between the liquid and leather. In simpler terms, our WeatherSafe™ solution helps prevent water from penetrating into the leather.

While the effects are long-lasting, this is still natural suede we are talking about. We don’t want people to think there will not be some water absorption after standing in a puddle, trudging through snow, or the passing of time. The top-layers of the solution will be broken down after repetitive wear and exposure to liquids, especially alcohol.

One of the features we are most proud of is the maintenance of every characteristic of premium suede. We always hated being afraid to wear suede to a crowded venue or whenever we saw a rain cloud. We've been enjoying our WeatherSafe™ suede for a while now, and are excited to give people a chance to lace up their suede footwear with a little more confidence.

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Shipping & Order Details

How much does shipping cost? How long will it take to get my order?

Standard shipping is free anywhere within the contiguous United States, and packages typically arrive within 2-6 business days from our East Coast warehouse (excluding pre-orders). International shipping is calculated at checkout and varies by country. International shipments typically take at least ten business days to arrive. Please note that orders do not ship on Saturdays, Sundays or major holidays.

Expedited shipping is available in you need your order in a hurry. You can upgrade to 2-day shipping at checkout for an additional fee. Currently, this option is only available to customers in the contiguous United States. (Note: Expedited orders placed after 2pm EDT will process the next business day. Orders do not ship on Saturday, Sunday, or United States holidays.)

If you need your order even faster or have any special circumstances, please send us an email and we will see what we can do.

Do you ship internationally?

We do! Although it's logistically more complex, we work hard to ensure our products are available for every member of Team Thursday no matter where you live.

Shipping rates will be calculated at checkout. Your local government may also charge VAT and/or customs duties. Our customer service team is happy to help with any questions you have, and we are currently working to make international purchases easier for everyone. If we don't currently ship to your country, just send us an email and we'll do our best to get you a pair.

The product I want is sold out. What should I do and how often do you restock?

While our products can sell out fast, we regularly restock most core styles on a rolling basis. Though we aren't able to provide exact restock dates for individual styles, the best way to be notified of a restock is to join our waiting list for the size and style you want. This way, you will receive an email as soon as we receive them in stock! To do this, click the “Join Waitlist” button on the product page and we will automatically notify you when your pair is back in stock.

I haven't received my order/shipping confirmation email. What should I do?

If you haven't received an email confirmation yet, there are a few things you can do:

  • Check your spam folder. Some email providers might mark our emails as spam.
  • If you're using Gmail, check your Promotions inbox by clicking the “Promotions” tab at the top of the page (see image here).

If neither of those things work, send us an email. We'll help update you on your order status. To ensure delivery to your inbox, please add founders@thursdayboots.com to your address book and safe-sender list.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!

My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, send us an email and we'll help get you a status update!

I am missing something from my order. What should I do?

Many of our accessories ship separately, so it's perfectly normal for items to arrive at different times. If it's been a few days and you're concerned about the rest of your order, just send us an email and we'll be happy to check the status for you!

How do I change my address once an order has been placed?

Our orders are packaged and shipped out quickly after they are placed to ensure that your boots arrive as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address. Depending on the amount of time after the order has been placed, address changes may be subject to a change order fee of $15.

Need to change your shipping address? Send us an email.

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Exchanges & Returns

How do I exchange or return my boots/shoes?

We want you to love your Thursdays. Pretty simple, right? If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order for free within the contiguous United States so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

Click here to get started on an exchange or return. And remember, our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns.

How do I exchange or return an accessory?

We offer free in-person returns for accessories at any Happy Returns location. You can find more information on this option here. Note that you cannot process exchanges at Happy Returns locations.

If you prefer to return online or need to exchange an accessory, please visit exchanges.thursdayboots.com. We can only offer free exchange or return shipping on orders over $100 within the contiguous United States.

Please view our full return policy here for more information.

How do international returns work?

We’re grateful for our customers all over the world! However, at the moment we cannot offer free international exchanges or returns. International customers are responsible for the shipping fees and may be charged additional VAT and/or duties.

Please note our return policy below:

  1. Your items must be unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
  2. Your return request must be submitted within 14 days of receiving your original order.

Please view our full return policy here.

To get started on an international return, send us an email.

Where is my return?

If you placed a return or exchange through our online portal and it's been longer than 14 business days since our warehouse received your return, drop us a line so that we can expedite the process. Contact us here.

When should I expect my refund?

Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us here.

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Shoe Care

How do I care for my Thursdays?

A little maintenance goes a long way! Check out our care guide for some tips on how to keep your Thursdays in the best possible shape.

Are your men's boots/shoes resoleable?

Yes. All of our men's footwear is constructed with durability and easy resoling in mind.

Are your women's boots resoleable?

Our women's boots are constructed for durability with comfort in mind, but are not easily resoleable.

Which products do you recommend to clean my boots/shoes?

For tips on how to take care of your Thursdays, including which products we'd recommend, check out our shoe care guide.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken slightly. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots or shoes before applying more broadly. The inside of the heel is a pretty safe place to start.

Should I waterproof my Thursdays before wearing them?

The natural oils and waxes found in many of our leathers do a great job of fending off the snow and rain. Our WeatherSafe™ suede was even developed specifically with bad weather in mind. That said, if you'd like to treat your boots or shoes further, we recommend testing waterproofing products in small amounts before applying to the whole boot. Our favorite water and stain protector is the Protex Water & Stain Protector.

Note: Any shoe care products you apply to leather can change its appearance, most commonly causing it to darken slightly. As a best practice, we recommend testing new shoe care products on a small, inconspicuous section of your boots or shoes before applying more broadly. The inside of the heel is a pretty safe place to start.

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Still Stumped?

No problem! We're here to help. Send us an email for assistance.

Contact Us