We accept returns and exchanges within 14 days of receiving your order for products in unworn, undamaged, re-sellable condition.
Making an exchange? Use our online portal.
Starting a return? You have two options:
Free in-person returns are available at all Happy Returns locations. On-site returns are processed immediately and a refund will be issued to the original payment method. (Find your closest location here.)
We also accept returns at our store location in New York City.
For all returns, please bring the item(s) you would like to return and be prepared to provide the email address used to purchase the item.
Note: We cannot process exchanges in-person. If you would like to exchange an item, please use our online portal.
If you don't live close to a Happy Returns location or prefer to return your item(s) by mail, you may use our online portal to select which product(s) you would like to return and create a shipping label.
Online returns are free for all footwear.