We want you to love your boots — pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:
- Items must be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
- Return requests must be submitted within 14 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria.
To get started on a boots exchange or return, click here.
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us at firstname.lastname@example.org.
We offer free shipping within the Continental U.S. for orders over $50. We also offer free return shipping for any orders over $100 within the continental U.S.
Orders with expedited shipping that are placed after 2pm EST will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by Thursday Boot Company.
For international shipments, the goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Thursday Boot Company to import the goods on his behalf. Further, the consignee/buyer agrees that Thursday Boot Company may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please send a photo of the issue and email us at email@example.com so that our customer support team can assist.
Any items purchased as final sale may not be returned or exchanged.