We want you to love your boots. Pretty simple, right? If not, you can exchange or return your boots for free within the Continental U.S. so long as:
- Items must be unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
- Return requests must be submitted within 14 days of receiving your original order.
We reserve the right to refuse returns that do not meet these criteria.
Click here to get started on a boots exchange or return.
Extended Holiday Return Policy
We offer an extended return policy during the holiday season so that you can give the gift of Thursday with confidence. Purchases made between November 24th, 2017 and December 14th, 2017 will be eligible for returns through January 1st, 2018 as long as the return meets the conditions of our return policy above.
Once our warehouse has received your return, please allow 2 weeks for a refund or store credit to be issued. If it has been longer than two weeks, please contact us.
We offer free shipping within the Continental U.S. for orders over $50. We also offer free return shipping for any orders over $100 within the continental U.S.
Orders with expedited shipping that are placed after 2pm EST will not ship the same day. Please note that orders do not ship on Saturdays or Sundays.
We reserve the right to refuse free shipping for any customer returns. International shipping costs are not covered by Thursday Boot Company.
For international shipments, the goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Thursday Boot Company to import the goods on his behalf. Further, the consignee/buyer agrees that Thursday Boot Company may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). Duties and taxes are included in the total cost of your purchase and are paid for by the consignee/buyer, along with the purchase price of the goods, at the time of checkout.
We stand behind the quality of our products. If you experience any material or craftsmanship flaw, please contact us so that our customer support team can assist.
Any items purchased as final sale may not be returned or exchanged.