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Customer Experience Associate

Location: United States

Where do we need help?

Our customer experience team is instrumental in providing the exceptional level of service we're known for. We're looking for relentlessly positive people who excel at product knowledge, who view problems as opportunities in disguise, and who take pride in making someone else's day.

What does the job entail?

  • Providing best-in-class customer service through email and phone
  • Creatively tackling challenges while still providing customers with an amazing experience
  • Using and developing processes to improve customer education, response time and overall satisfaction
  • Fostering a genuine connection with customers
  • What are some of the things we're looking for?
  • Exceptional written communication skills
  • Proficiency with G-Suite and Office Suite products

Who are you?

  • Enthusiastic, empathetic and engaging with customers
  • Relentlessly optimistic
  • An excellent writer, with a flair for personal attention
  • A great listener, who pays attention to details
  • Hardworking, with a no-quit attitude
  • Someone who thrives in a fast-changing, dynamic work environment
  • Team player who prioritizes results over ego

What do we offer?

  • Competitive salary + equity
  • Growth opportunities
  • Health insurance
  • Free product
Apply Now

Apply Now

Important

After you have submitted your information, email your resume to founders@thursdayboots.com with the subject line "Careers: Customer Experience Associate." We look forward to hearing from you!